Organization overview

Nextmune is a science-driven, global specialty pharmaceutical company dedicated to better health for companion animals. We develop and provide innovative solutions to veterinarians and pet owners, focusing on allergies, dermatology, and specialized nutrition.

Nextmune Nordics office is located in Magnor, Norway.

Job description

We are currently looking for a Customer Support & Inside Sales Specialist for Finland and Sweden. Primary responsibility will be to assist our customers with any queries/problems and recommend/selling our products and services. To be successful in this role, it is crucial to be an excellent communicator and driven. Ultimately, this person will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Update our internal databases (HubSpot) with relevant information and useful discussions with customers
• Source and seek sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Route qualified opportunities to the appropriate sales team for further development and closure
• Proactively inform customers and prospects about new products and services
• Understand customer needs and requirements
• Gather customer feedback and share with our Sales and Marketing teams
• Support the field sales team with sales data, sales follow-up and relevant customer information
• Support the marketing team based on customer feedback, reviews and market knowledge
• Support company events, such as seminars, congresses, etc, with both preparations and during the event
• Perform effective online (and in person if applicable) presentations to prospects and customers
• Review marketing materials, translations and coordinate materials workflows and availability
• Proactively approach customers to continue ordering and keep track of their orders and re-orders through our reminder services

Work Location: Home-based

Full time position

Profile

• Bachelor’s degree (science related, e.g. veterinary, pharmacy, biology is a plus)
• Experience in this role or other similar CS or inside sales roles
• Familiarity with vet pharma industry is a plus
• Self-ability to develop, advance and maintain strong relationships
• Enthusiastic, flexible, independent and hands-on mentality
• Excellent communication and problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively
• Demonstrated ability to learn, apply and communicate technical/scientific knowledge
• Strong team member
• Great computer skills: MS-Office, CRMs, project management tools, etc.
• Experience using help desk software and remote support tools
• Fluent in English, Finnish and Swedish, both in spoken and written communication

Please submit your application via "Easy Apply" here on LinkedIn. We are looking forward to your application!

Any questions about the position (not an application) can be sent via email to Joana Leite, Country Manager.

joana.leite@nextmune.com