Join Our Journey:

Joining Movora is more than just a career choice; it's an opportunity to be part of a pioneering team that’s leading the way in veterinary health. Every connection we establish and each impact we create contributes to the greater goal. At Movora, your role goes beyond just a job title; you become an integral part of a movement that truly makes a difference – benefiting you, our team, the wider community, and pets across the globe.

At Movora, our Employee Value Proposition is deeply rooted in our Core Values and Vision. It reflects our commitment to enhancing the lives and mobility of companion animals, embodying who we are and what we strive to achieve.

Empowering You: Your growth is our priority. We're here to nurture your talents and cheer on your success. You bring the skills; we provide the support and opportunities.

Teamwork & Integrity: With a spirit of collaboration, we respect and trust each other. Your contributions help us advance veterinary health as one strong, skilled team.

Inclusive & Fair: Movora is your home away from home. We're dedicated to diversity, work-life balance, and ensuring everyone gets their fair share of rewards and recognition.

Position Summary:

The Sales Assistant serves as a multifaceted support role, focused on enhancing the efficiency and effectiveness of the sales team. This position is responsible for a range of tasks including administrative support to assigned Sales Teams, prompt and effective customer communication, and diligent order management. The role is critical in establishing and maintaining high levels of customer satisfaction, ensuring accurate order processing, and facilitating seamless internal communication between sales and operations teams. Utilizing various systems such as Microsoft Dynamics Business Central, the Sales Assistant contributes to the overall success and smooth functioning of the sales process within the assigned territory.

Essential Duties and Responsibilities:

• Support assigned sales representatives with various administrative tasks, including the coordination of customer requirements such as marketing materials, quotes, and product samples.
• Efficiently handle incoming customer calls, assess customer needs, and offer solutions to ensure an outstanding customer experience.
• Oversee the entry and processing of customer orders, ensuring meticulous follow-through and follow-up based on customer requirements.
• Establish and nurture long-term, trust-based relationships through consistent, open, and interactive communication.
• Furnish customers with accurate, reliable, and comprehensive information using the appropriate tools and methods.
• Address customer complaints by providing viable solutions and alternatives within established time frames, ensuring prompt follow-up for resolution.
• Keep customer databases up to date by regularly updating account details.
• Perform thorough research as required.
• Accurately input sales orders.
• Facilitate seamless communication with the sales & operations teams to deliver efficient customer service.
• Utilize the company's ERP system to locate product and shipping details, ensuring accuracy for orders.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education: High School Diploma or GED required.

Up to 25% travel

Experience:

• High School diploma or equivalent; college degree preferred.
• Minimum of two years (2) years of experience in a customer service position required.
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer Focused with strong client-facing and verbal/written communication skills.
• Problem Solving and Analysis along with the ability to maintain calm under pressure.
• A thorough knowledge and understanding of the company and products offered.
• Communication – strong customer focus approach with proven and excellent verbal/written communication skills.
• Time Management – Intermediate to Advanced troubleshooting/multi-tasking skills.
• Proficient in Microsoft Office Products and Company ERP systems
• Prior experience utilizing Microsoft Office software to prepare correspondence, develop reports and enter customer data.

About Movora

Movora is the place for leaders with the ambition to shape the future in our field of veterinary MedTech.

With decades of expertise in the advancement of animal health, we have the vision, drive and passion to lead and transform veterinary MedTech for many years to come. Together, our team focuses on pet health and mobility as a single resource for industry-leading medical technology - from classroom to clinic, sharing the goal of extending and enhancing pets’ lives.

Benefits Offered:

• Health & Wellness: A well-rounded benefits program featuring medical, dental, vision, life insurance, short and long-term disability options, and an Employee Assistance Program.
• Retirement Planning: Participate in our 401(k) plan, with Movora matching 100% of your first 4% contribution. Please see plan summary for more details.
• Work-Life Balance: Earn paid time off (PTO) according to our guidelines, starting with the equivalent of 10 days each year for your first 3 years, you may carry over up to 40 hours each year. We also have programs such as Summer Hours from June to August.
• Holiday & Personal/Sick Time: You will also be provided with 40 hours of Sick/Personal time to be used for illness, doctors’ appointments, school meetings for your kids, etc. Movora offers six company-paid holidays and one floating holiday annually.
• Additional Voluntary Benefits: Choose from optional programs such as Accident Insurance, Critical Illness and Volunteer Programs.

As a drug-free workplace, we conduct mandatory drug screens for all prospective employees. Please be advised that a drug screen will be administered as part of the pre-employment process. This screening is a standard procedure designed to ensure the well-being and safety of all team members.

Movora is an equal opportunity employer. We are committed to providing an inclusive and diverse workplace where all employees are treated with respect and dignity. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We actively encourage candidates from all backgrounds to apply for our positions. We believe that a diverse workforce enhances the quality and innovation of our work.

Join us in fostering an environment that promotes equal opportunities and celebrates diversity.

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact hr@movora.com